Callie FAQs
At this time, Callie only works in English. If your account language is set to English, you can use Callie no matter which country you're in. Your location doesn't matter.
Callie uses your scheduling data to suggest meeting times, draft responses, and manage bookings. It only uses the information needed to support scheduling and improve your experience.
Callie uses enterprise-grade encryption and follows Calendly’s security protocols for all communication and scheduling actions.
You can trust Callie because it works directly with your Calendly account. Your schedule, preferences, and limits all come from your existing settings. Callie won't offer a time that isn't available, and it won't make any changes without your approval.
Callie also protects your data. It only uses the information needed to support scheduling and improve your experience. Callie only accesses information that exists within Calendly, such as your scheduled meetings and related recaps. All communication and scheduling actions use enterprise-grade encryption and follow Calendly's security protocols.
Scheduling with Callie over email
Go to the Callie settings page to enable or disable Callie.
Note: Deleting an event type does not turn Callie off.
Callie uses your default meeting type (Event Type) when scheduling.
To update your default:
- Open Settings → Features → AI → Callie
- Select a new default Event Type
- Select Save changes
You can also ask Callie to use a different meeting type in your email:
- "Callie, use my Consultation event type."
- "Callie, schedule from my Demo event type."
When you ask Callie to use a specific event type, refer to it by name plus "event type." This helps if you have multiple events with similar names. For example, say "30 minute meeting event type" instead of just "30 minute meeting."
No. Callie works within your existing settings. It uses your availability, meeting preferences, and Event Types as they are. It won't override or update any of your setup.
Callie also won't make changes to your schedule without your approval. You review and confirm updates before anything is booked or modified.
Callie changes the location for that meeting only. Your default settings stay the same. If the location requires information from your invitee (like a phone number), Callie will ask them for it before confirming the booking.
Either usually works.
- Reply with a time: Best for quick scheduling
- Use the link: Required if your Event Type includes booking questions
You can include this in your message: "You can reply with one of the times below, or use the link to choose another."
You can ask Callie to share times in a specific time zone: "Show times in Eastern Time."
If your invitee has used Calendly before, Callie may already know their time zone. It may display times in their local time automatically.
Only the first Callie added to an email thread will work. If someone else adds Callie after that, their version won't respond.
Callie connects to the email address you use to login to Calendly. When you send an email from that address and add Callie, it recognizes you as the sender.
Not at this time. Callie's name is set across your Calendly workspace.
Chatting with Callie in Calendly
Questions about past meetings, upcoming meetings, contacts, summaries, and patterns tend to work best.
AI Assistant only surfaces information that exists within Calendly, such as scheduled meetings and related recaps.
No. Chats can’t be saved right now. You can return to your most recent chat as long as you stay in the same browser tab. If you open Calendly in a new tab, browser, or device, the chat won’t be there.