Recommended Follow-ups overview
Recommended follow-ups identifies contacts who haven't booked after you shared availability. You get weekly emails with follow-up suggestions. You can send personalized messages directly from Calendly, powered by AI.
For example, you can:
- Review a weekly email showing the top contacts who need follow-up, along with when you shared your scheduling link
- Send a personalized follow-up message generated from scanning your recent emails
- Use prefilled templates to save time writing follow-up emails
- Manage all follow-ups in one organized page inside Calendly
Before you begin
- Connect the Gmail integration
- You must have contacts who meet the follow-up criteria
How Calendly identifies follow-ups
When you enable Gmail Sync, Calendly automatically scans your incoming and outgoing emails to find Calendly scheduling links. This scanning happens every time a new email arrives—not for old emails. If a contact receives a link and hasn't booked within three days, Calendly suggests you follow up.
How Calendly personalizes follow-ups
When you open a suggested follow-up, Calendly uses AI to generate a draft email. This draft is based on your recent email conversation with the contact. Calendly looks at the last email exchange and up to five other recent threads from the past 90 days.
Calendly analyzes your emails to find scheduling links, scan email content, and generate follow-ups. The generated draft is stored in your Calendly account for you to review and edit.
Setting up Recommended follow-ups
Recommended follow-ups turns on automatically once you connect the Gmail integration. Here are the key resources to get started.
Best practices
For all users:
- Review your weekly email to catch scheduling opportunities early. The sooner you follow up, the better your chances of booking a meeting.
- Review and personalize the AI-generated draft before sending. A personal touch increases response rates.
- Check the Recommended follow-ups page regularly. New contacts appear here before they show up in the weekly email.
- Dismiss contacts who've already booked or who aren't good fits. This keeps your list focused on real opportunities.